Frequently Asked Questions

General
How can I retrieve an item?
If you believe you donated an item by mistake, please contact us as soon as possible via our
Contact Form: greenteamworldwide.com/contact (select “Retrieve a Lost Item”)
or call our customer service center at
(201) 528-7778, Monday–Friday, 9:00 AM–5:00 PM (NJ time).
Please note that item retrieval is not guaranteed once donations are collected and processed.
How can I find the nearest drop-off location?
You can find the nearest Green Team drop-off location by using our Find a Bin tool:
https://greenteamworldwide.com/find-a-bin
Enter your ZIP code or city to see available locations near you. Please note that locations are updated periodically, and not all sites accept large or bulk donations.
What items do you recycle?
We can accept the following items for reuse or recycling: Clothes, Shoes, Jackets, Purses, Hats, Belts, Blankets, Sheets, Jewelry, Bath towels, and any apparel or accessories.
What happens to the items I drop off?
The items we receive are sorted and either recycled into new materials or reused.
How does recycling clothing and shoes benefit the environment?
Recycling reduces landfill waste, conserves resources, and decreases pollution associated with the production of new materials. By recycling, you're helping to protect our planet.
How does Green Team relate to charities?
Green Team operates as a for-profit company separate from charitable organizations. We partner with non-profit organizations to support charitable initiatives, and we make regular monetary donations.
How can I receive a Tax Receipt?
Only nonprofit organizations are allowed to issue tax receipts. Contributions made to us cannot be claimed as tax deductible.
Host a bin
How can I host a recycling bin?
Hosting a recycling bin is effortless. Visit our Host a Bin page and send us a message through our contact form. We’ll get in touch with you to discuss all the details.
Is there a fee for the pickup service?
No, our pickup service is completely free of charge. However, to be able to pick up your item sustainably, we require at least 10 bags per pickup request.